Policies
The fine print, & kept short.
Buying direct from a small business should be lower-risk than a faceless marketplace, not higher. These are the terms for direct purchases from Strommen Systems LLC. Anything genuinely not-as-described is on me.
Working items (Grade A, B+, and Tested-Functional) can be returned within 30 days of delivery for a refund of the item price.
- If the item is not as described or arrives defective, I cover return shipping and refund in full.
- For a change-of-mind return, the buyer covers return shipping and the item comes back in the condition it shipped, with everything it included.
- For parts / as-is items are sold with their fault stated and are not returnable for that known issue.
- Refunds go back to the original PayPal or Venmo payment once the item is received and checked.
Start a return from the contact form or by replying to your order email.
Orders ship from the Philadelphia area, typically within one to two business days. Shipping is flat-rate and insured for the item's value; fragile and heavier gear is foam-packed and double-boxed.
- Local pickup is available in the Philadelphia / Huntington Valley area at no charge — just ask before paying.
- Tracking is sent to your order email when the label is printed.
- If a package is lost or arrives damaged, the insurance claim is mine to handle — tell me and I'll make it right.
Working items are guaranteed to arrive and function as described. If a unit graded as working fails within 14 days of delivery through no fault of handling, I'll repair it, replace it, or refund it — your choice.
This is a used- and refurbished-electronics business, so the warranty covers the tested function as listed, not open-ended coverage or consumable wear. For-parts items carry no working-condition guarantee.
I collect only what's needed to answer your message and fulfill an order — your name, contact details, and shipping address. Payment is handled by PayPal and Venmo; I never see or store your card numbers.
- No newsletter, no CRM, no reselling or sharing of your details.
- Contact-form messages go to one inbox and are deleted once they're resolved.
- Order records are kept as required for tax and accounting, and no longer.
Questions about any of this? Ask →